Q&A

Student Service

Welcome to the online bookstore of Peking Institute! We hope you have a very nice experience shopping with us. If you can’t find the answer to your question below, please email us at info@pekinginstitute.com   and we’ll be happy to help.

How To Order
You can follow the 4 easy steps to shop with us!

Choose your merchandise（s） –> Email us info@pekinginstitute.com  with your selected merchandise (s）–> Order Confirmation –> Email notification of your order

How to change or cancel my order?
If you need to change or cancel your order, please email info@pekinginsititute.com  at the earliest time after you place the order. We can only accept order modification or cancellation requests before your order has been confirmed. Be sure to include your name and order number in the email requesting changes to your order. Our representatives will tell you how to re-order as desired.

What happens if my requested item is out of stock or no longer available?
We make every effort to make our product catalog up to date. However, due to the large volume of products, it happens sometimes when an item you ordered is temporarily out of stock or no longer available. If we cannot fill your order after checking the availability of the item with partner sources, we will send you an email notification and refund you for the unavailable item after obtaining your approval. The remainder of your order will be shipped to you as a normal transaction.

Payment Questions

What currencies do you accept?
We accept payment in PLN, USD, EUR, RMB. 

What methods of payment do you accept?
We gladly accept wire transfers, any credit and debit cards with the VISA, MasterCard, Union Pay or American Express logo on it. We also accept Paypal payments as an alternative to paying by credit card.

How do you protect my credit card information?
Don’t worry we never having it. We use PayPal’s secure payment interface, and ONLY PayPal has your credit card or bank information. They do not give it to us!

Do I have to create an Paypal account to make payment?
No, using the Paypal Payment Express, you can pay by credit card without signing up for a PayPal account.

I have a PayPal/ Payment problem
Sorry, you will need to address those issues to PayPal/ your card issued entity unless we are directly involved. We cannot intercede for you. If you cannot make or use PayPal for some reason, we will accept cash or wire transfers.

What happens if my credit card declines?
If we are unable to authorize a charge through Paypal, we will cancel the order and send an email to you to inform you of the status of your order. You may then go online and place the order again, correcting the credit card information or using a different card.

Shipping & Returns

When will my order be shipped?
Turnaround time varies, but we normally ship orders within 3 business days from the day your order was placed. The only exception to this is if you chose an item that is not immediately available for shipment or during a time of an unusually high volume of orders. Purchases are processed in the order they are received. There are circumstances when the popularity of an exclusive item will cause a high volume of orders to be received, slowing the processing time. During these rare times, processing can take up to 5-7 days before your order is shipped. In that case, our staff will contact you and tell you the progress.

All orders will be sent in cartons or bubble-wrapped envelopes so that you can enjoy them in the best possible condition

What are my shipping options?
We provide different shipping options based on order weight and ship-to country. Detailed shipping options and corresponding shipping cost is listed on Shopping Cart page after you have added product(s) into your shopping cart. Estimated shipping time is also listed there.

We recommend that our overseas customers choose Express Delivery. This method offers speed, safety, package tracking and insurance.

How is the shipping cost calculated?
Peking Institute Bookstore offers several different shipping methods to meet your delivery needs. We calculate our shipping cost for each shipping method based on the weight of items you order and your location. Your shipping charges are automatically calculated and displayed in shopping cart page strictly according to the latest postage rates of the delivery providers. Peking Institute Bookstore is always trying to bargain with the delivery providers on behalf of our customers to achieve the lowest postage rates. Currently postage rates that these delivery providers offer to Peking Institute Bookstore are 50%-60% lower than they provide to others. Besides, remember the more items you purchase, the lower the average shipping cost would be.

Rush orders
If you need your order rushed, please make sure to email us at  info@pekinginstitue.com once you have placed the order for express delivery. Please note the date you need it by so we can work to make it happen, or contact you if it’s cutting it too close and discuss options.

When will I receive my order?
The shipping time depends on your location and shipping method you select. The estimated shipping time is as follows:

Shipping Options	SAL (Business Days)	Airmail (Business Days)	Express Delivery (Business Days)
China Mainland	2-4	2-4	2-4
Hong Kong, Macau and Taiwan	3-5	3-5	3-5
Asia Pacific	20-30	5-15	4-7
USA & Canada	25-40	10-15	5-7
Europe	30-45	12-17	5-8
Other Region	35-45	12-20	6-10

Please note that the above shipping time table is provided by the corresponding courier. Although most packages will arrive within the given timeline, we cannot guarantee shipping arrival dates as we have no control over the destination Customs rules, timing, or processes.

How do I track my package?
Once your package is shipped, you will receive a notification email from us. In the email, we will give you instructions on tracking the status and location of your package through the shipping company’s online tracking system. Up-to-date tracking of delivery status is only available with Express Shipping.

What is required to replace or return an item?
We accept returns and exchanges within 7 days of delivery clearing. If for any reason you are not completely satisfied with the products you purchased from us, please info@pekinginstitute.com as early as you receive your package. Unauthorized returns will not be credited. We will arrange return or refund of your money only if the return or exchange is a result of our error. All returns must be unused, in original packaging with all accessories. CD, VCD, DVD, cassette, software returned will be only for exchange. We are not responsible for the return shipping cost. An exchange or refund will be issued after we receive the returned products. We can refund purchase charges if the returns are a result of our error. Shipping charges on non-defective returns are not refundable.

Do I need to pay customs tax?
All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country’s national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable (in most countries, books are exempted) and the value of the item is above the threshold set by the country’s laws. If duties and taxes are assessed on an item mailed via the Postal Service, they are collected from the recipient. In addition, for most countries, there is an administrative fee that is collected from the recipient to cover the costs of clearing the item through customs and collecting duties and taxes. If you want to learn what the threshold for duties and taxes is for a particular country, you can check with your local post or visit the website of your country’s customs service.

Please note: Peking Institute cannot be held responsible for any import fees, customs fees, import taxes, or other types of charges which a recipient may incur. This may be either through a private courier company or through your local postal system.

If you cannot find the answer to your question from the Online Customer Support Center, please email us at info@pekinginstitute.com our representatives will make every effort to respond to your message within 24 hours.